Everything you need to know about the app

There is no free trial but we offer a refund guarantee if, for any reason, you are not satisfied with your purchase. Your refund request has to be made within 7 days of your first purchase.

We do not offer monthly plans. You can either subscribe for one year to create an unlimited number of surveys or purchase a single Premium survey. We priced our annual plans so that it is well worth your money even if you only use your subscription for a month or two.

As the account owner, you can download the receipt from your Account page. You can also edit the billing address and add more information such as a VAT number in the billing address field.

If you subscribe to an annual plan then your subscription is set to renew automatically by default. You will receive a reminder email one week prior to the renewal. You can turn off automatic renewal from your Account page.

You can view a maximum of 40 answers with the free plan. All subsequent answers (41+) will be locked and viewed with a Premium plan only.

Banks don't give details as to why they decline to process a payment. Their system can flag a transaction as a potential risk because we are based in Canada and that does not fit with your purchasing habits. You can either call your bank and ask them to authorize the transaction or you can try a different credit card. We can also send you a PayPal invoice if you request it.

If you subscribed to the Enterprise plan, you can invite up to 10 colleagues to manage the account. For other plans, surveys can be created and edited by one user only. You can however share the results of any survey with trusted colleagues by clicking the Share Results button on the Results page.

Yes! You can transfer your Premium account to another Facebook user through your Account Page.

Yes, we offer three different apps to create surveys, contests, and quizzes respectively. You can subscribe to each app separately or subscribe to the Enterprise plan which lets you create surveys, contests and quizzes from the same account. Learn more about the differences between each app.

If your terms are not too long, you can paste them directly in the introduction or footer text of your survey. Otherwise you can create a PDF file with the terms and link it to your survey. We don't offer templates or legal advice.

You can link a survey to any Facebook Page that you manage from the Share section. Please see this detailed tutorial for more information.

No. Facebook Policies strictly prohibits incentivizing participants to like a Page, share a post or tag a friend to be eligible for a promotion. You can however give participants the option to like your Page and increase their chances of winning when they refer a friend to the survey.

There is no direct integration for Groups. You can however copy your Share URL (in the Share section) and paste it in a post on your group's Timeline. Same goes for other social platforms, including Twitter and Instagram.

The Survey app gives you the tools to share surveys with your fans and friends but cannot help you target a specific audience. For this, we recommend that you create a Facebook promoted post or ad. Note that surveys are public and opened to everybody. They cannot be geographically restricted.

It is not technically possible to display a form directly on the Facebook Newsfeed. Participants need to click on the post link and are taken to the survey page to fill-in the form. However we also offer Timeline Surveys that lets you set up a survey post where participants answer with a comment.

Users do not need a Facebook account to participate. However in some rare cases, a user might be asked to log in and authorize the app. This is required when the system detects a user might have already participated in the past. Learn more on how we protect your surveys from cheaters.

Our system uses many data points and techniques such as cookies, IP addresses, unique Facebook IDs and captchas to ensure that your survey's results are not rigged. There is no restriction for account admins, they can participate multiple times. Learn more on how we protect your surveys from cheaters.

All results are private by default. You can make results public from the Advanced Options of the Configuration section of your survey. Participants will then see the aggregated results in a bar chart on the thank you page. Learn more about the best ways to share your survey's results.

We are always improving the app and the different ways we display the results. We encourage you to see it for yourself by creating a free test survey.

No information is collected from participants' Facebook profiles. You can ask participants to fill-in their names and emails by checking the option in the Configuration section. We collect basic location information (country and state) based on the IP address of each participant.

There is no API but you can export all participants data and their associated answers to an Excel spreadsheet. The spreadsheet can then be imported in your CRM software.

You can set a Facebook pixel ID from your Account Page and create a custom audience to target ads to surveys participants. Learn more about the Facebook pixel.