Everything you need to know about the app

Premium Surveys

We do not offer free trials but we will refund your money within 7 days of your purchase if you are not satisfied. Simply contact us here.
We do not offer monthly subscriptions. You can either subscribe to a one-year plan and create an unlimited number of surveys or buy one single Premium survey. Have a look at our pricing page for more details.
As the account administrator, you can edit the billing address and download the receipt on your Account page. You can also add more information (such as the VAT number) in the billing address field.
If you purchased an annual plan, your subscription will renew automatically at the end of your plan period. You will receive a reminder email 7 days before the renewal. You can turn off automatic renewal at any time on your Account page.
You can collect a maximum of 40 answers with the free plan. All subsequent answers (41+) will be locked and viewed with a Premium plan only. A free survey cannot be installed on a Facebook page tab or embedded on a website. All answers collected through your Page tab or your website will remain locked until the account is upgraded.
Banks don't usually give any details as to why they decline to process a payment. In some cases, their system can flag the transaction as a potential risk because we are based in a country (Canada) that doesn't match your purchasing habits. You can either call your credit card issuer and ask them to authorize the purchase or you can try using a different credit card.

Managing Surveys

Yes, you can add up to 10 admins per account if you subscribe to the Enterprise plan. For users of other plans, only one admin (Facebook profile) can manage the account. However, an admin can share the results of a survey with trusted colleagues using the “Share results” button on the Results page.
Yes! You can transfer your Premium account to another Facebook user through your Account Page.
Yes, we offer three different apps that share the same subscription plans and pricing. This blog post outlines the features and perks of each app to help you choose the one that fits your needs. You can subscribe to each app separately. We do not currently offer bundle pricing.

Creating Surveys

Yes! You can simply paste the YouTube video URL anywhere in your survey. See this blog post for more details.
The best way is to create a PDF document with the survey rules and regulations and to add a link to the document in the footer section of your survey. Read this blog post for a step-by-step tutorial.

Publishing Surveys

You can only create surveys with your personal Facebook account. You can publish the surveys you created to the Facebook Pages that you manage. This is done at the “Publish” step at the end of the process. A detailed tutorial is available to assist you with this step.
Yes! If you manage two or more Pages on Facebook and want to publish surveys on these Pages, we suggest that you subscribe to the Premium Pro or Enterprise plan (see pricing plan and features here). Note that a single survey can only be installed on one Page at a time. If you want to publish the same survey on multiple Pages, you can “Duplicate” the survey you created and publish the duplicated survey on another Page.
No. Facebook Policies strictly prohibits incentivizing participants to like a Page, share a post or tag a friend to be eligible for a promotion. You can however give participants the option to like your Page and increase their chances of winning when they refer a friend to the survey.
The Survey app gives you the tools to share surveys with your fans and friends but cannot help you target a specific audience. For this, we recommend that you create a Facebook promoted post or ad. Note that surveys are public and opened to everybody. They cannot be geographically restricted.

Answering Surveys

Unfortunately it is not technically possible to allow participants to answer without leaving the Newsfeed. They have to first click on the post and then answer the survey from the application tab.
This is probably because the survey was published by copying and pasting the URL in the browser address bar. When a survey is published using the browser URL, mobile users (smartphone and tablet) cannot access the survey. To ensure that your survey is displayed perfectly on all devices, always publish your survey by using the "Share URL" or the tools that are available in the Publish section. Please contact us if users still have trouble accessing the survey.
It depends. If you install the survey on a Page tab, participants should not have to login to Facebook to participate. However they will need to authorize the app if they try to participate multiple times. This security measure ensures that a Facebook user cannot answer the same survey multiple times.
If you checked the option to collect names and emails from the Advanced Options menu, you will receive this info if the participant agrees to share it with you. You will also see their location (country, region and city) based on their IP address. You can access this data on the Participants page and export it to Excel. If you wish to collect other types of data about participants, you can ask for it through a question in your survey.
Our algorithm uses many different data points such as cookies, IP addresses, unique Facebook ID and email addresses to ensure that a single user does not participate repeatedly. You, as the admin, can participate as many times as you like.
By default, all survey results are private. You can make them public in the "Configuration - Advanced Options" section. Learn about the best ways to share your` survey on our blog.